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Thyssenstraße 7-17
13407 Berlin
030/6094 2802 030/6094 2802
03 609 333 53
Angemeldet seit 25.07.2011
Unternehmensdetails
Güterkraftverkehrserlaubnis

USt-IdNr.t
Transportversicherung
Verkehrshaftpflichtversicherung
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Zusammenschlüsse

VVL

138 Bewertungen

4.5

sehr gut

Preis

Qualität

Mitarbeiterverhalten

Sehr freundlich und kompetent

13. Dezember 2018 - Bad Hönningen nach Berlin

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Qualität

Verhalten der Mitarbeiter

Vielen Dank für den reibungslosen Ablauf!

Alles super geklappt

3. Dezember 2018 - Berlin nach Berlin

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Verhalten der Mitarbeiter

Die Umzugshelfer waren sehr pünktlich, vorsichtig, freundlich und schnell.

Mehr Deutschkenntnisse wäre gut

29. November 2018 - Berlin nach Berlin

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Qualität

Verhalten der Mitarbeiter

Von den sechs Heldin-Mitarbeitern konnte nur einer richtig Deutsch und ein zweiter ein bisschen. Das machte die Kommunikation etwas umständlich, da alles über einen laufen musste.

Ansonsten ist alles meist heil angekommen und auch mehr oder weniger am richtigen Platz in der neuen Wohnung gelandet. Was will man mehr!

Die Arbeit ging sehr zügig.

Alles super gelaufen

23. November 2018 - Berlin nach Mainz

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Qualität

Verhalten der Mitarbeiter

Alles super gelaufen

Unfriendly staff & unclear elements in the contract

22. November 2018 - Frankfurt am Main nach Berlin

Preis

Qualität

Verhalten der Mitarbeiter

I request all the customers of this company to please discuss and clarify all the contractual elements in detail beforehand.
In my case the transport personnel was very annoyed when he found out that he had to walk around 60M from the main gate to my apartment and immediately demanded that I pay 120€ extra for this. Its not the extra payment that upset me, but its the behavior of this person that turned me off. He was very rude and addressed me with 'du' (I think its pretty rude to address some unknown person / customers with 'du' in German) all the time and talked to me in a very rude tone. He demanded that I pay him extra immediately and that he had no time to wait.

How did he come to the conclusion that it was 120€? What was the base of his calculation? Some details in the contract such as 1 M walk = 2 € or similar would have cleared all the confusion, but there was nothing of this sort mentioned. So, it was unclear how he arrived at this sum of money? I did not have this extra cash and hence I had to run around looking for a cash machine (ATM) so that I could pay him extra.
More.. He refused to pick up my washing machine because it was still attached to the tap and demanded that I pay 20€ extra to unlock the washing machine pipes from the tap. But, did not include this 20€ in the final sign-off document. The sign-off document contained the initial agreed price + the extra 120€ for walking 60 M.
In total I ended up paying 140€ extra and also tolerate his rude behavior.

Apart from this, the transport personnel arrived on time, work was done without any damages and customer service personnel were quite friendly to talk to over phone - no complaints here.

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